Cox Monett earns 5-star rating for second consecutive quarter
Darren Bass, president of Cox Monett, and Heidi Clark, nurse manager of the Cox Monett ER and CoxHealth Urgent Care, flipped some flapjacks for staff to celebrate the five-star rating.
June 12, 2019
Cox Monett Hospital has maintained its prestigious five-star rating in patient satisfaction from the Centers for Medicare and Medicaid Services (CMS). The five-star rating, earned from patient feedback via the national HCAPS Survey, puts Cox Monett in the top seven percent of the 3,505 hospitals surveyed nationwide.
“We talk with our employees about providing consistent care within our facility—every patient, every encounter, every time,” said Darren Bass, president of Cox Monett. “This latest five-star rating assures me that Cox Monett is delivering the best care right here in our community.”
The star rankings are awarded from patient feedback via the on the HCAHPS Survey, which asks patients to rate their experience in several categories:
• Communication with nurses
• Responsiveness of hospital staff
• Communication with doctors
• Pain management
• Cleanliness of hospital environment
CMS added star ratings, like restaurant reviews, to encourage hospitals to strive to continuously improve the patient experience and quality of care delivered to all patients. The star ratings range from one to five stars, with five stars being the best.
Cox Barton County Hospital, the second of CoxHealth’s critical-access hospitals, also maintained its five-star rating in patient experience for the latest reporting period.
Cox Monett Hospital has maintained its prestigious five-star rating in patient satisfaction from the Centers for Medicare and Medicaid Services (CMS). The five-star rating, earned from patient feedback via the national HCAPS Survey, puts Cox Monett in the top seven percent of the 3,505 hospitals surveyed nationwide.
“We talk with our employees about providing consistent care within our facility—every patient, every encounter, every time,” said Darren Bass, president of Cox Monett. “This latest five-star rating assures me that Cox Monett is delivering the best care right here in our community.”
The star rankings are awarded from patient feedback via the on the HCAHPS Survey, which asks patients to rate their experience in several categories:
• Communication with nurses
• Responsiveness of hospital staff
• Communication with doctors
• Pain management
• Cleanliness of hospital environment
CMS added star ratings, like restaurant reviews, to encourage hospitals to strive to continuously improve the patient experience and quality of care delivered to all patients. The star ratings range from one to five stars, with five stars being the best.
Cox Barton County Hospital, the second of CoxHealth’s critical-access hospitals, also maintained its five-star rating in patient experience for the latest reporting period.
