Local E9-1-1 director Mike Phillips earns recognition for excellence in service

January 27, 2016
Charlea Mills
Local E9-1-1 director Mike Phillips earned a special distinction that sets him apart from most other directors. Phillips earned the Emergency Professional certification by the National Emergency Number Association (NENA).
In order to become certified, Phillips had to meet a multitude of requirements that prove his abilities and dedication to the 9-1-1 field. Being in his 12th year of service, Phillips has worked toward the recognition for a long time. In all, only 1,100 people have achieved this certification and he is one of only 20 in the state of Missouri.
To become certified as an ENP, Phillips had to prove his eligibility based on a variety of criteria. He was evaluated on experiences, professional development through training courses, service through NENA as an officer, committee member or local emergency service boards, published articles, presentations submissions for ENP item reviews, participation on an ENP item review panel, course instruction, professional mentoring, establishing a wellness program or obtaining special credentialing. It was created to provide a benchmark for emergency number program management.
NENA hopes that the certification encourages a comprehensive body of knowledge for emergency professionals, a standard of competence, awareness of current issues and more.
Now that Phillips has earned the recognition, he’ll have to recertify every four years to maintain it. In his 12 years of service, Phillips has worked in a variety of capacities of 9-1-1 service, including call taking, dispatching, management, maintenance, and mapping and addressing.
Barry County E9-1-1 Board Chairman Jon Horner said, “By achieving this certification, Phillips has distinguished himself as a leader within the 9-1-1 field and his commitment to Barry County Emergency Services E9-1-1 and his chosen profession. I am very proud of Mike for achieving this status.”
Phillips said, “I became interested in Public Safety at a young age. My family has always been involved in EMS, fire and law. When I was first hired into this profession, I felt like I was where I needed to be and have enjoyed it ever since. I enjoy helping people, it provides me with a sense of satisfaction when I can assist someone on what could have been the worst day of their life, and to make sure we are providing the best service to them.”
Phillips lives in Eagle Rock with his wife of four years, Brittany. They have two children, Brayden, 5, and Madisyn, 3. He’s lived in Barry County since 2007 when the new E9-1-1 Center was opened.
Charlea Mills
Local E9-1-1 director Mike Phillips earned a special distinction that sets him apart from most other directors. Phillips earned the Emergency Professional certification by the National Emergency Number Association (NENA).
In order to become certified, Phillips had to meet a multitude of requirements that prove his abilities and dedication to the 9-1-1 field. Being in his 12th year of service, Phillips has worked toward the recognition for a long time. In all, only 1,100 people have achieved this certification and he is one of only 20 in the state of Missouri.
To become certified as an ENP, Phillips had to prove his eligibility based on a variety of criteria. He was evaluated on experiences, professional development through training courses, service through NENA as an officer, committee member or local emergency service boards, published articles, presentations submissions for ENP item reviews, participation on an ENP item review panel, course instruction, professional mentoring, establishing a wellness program or obtaining special credentialing. It was created to provide a benchmark for emergency number program management.
NENA hopes that the certification encourages a comprehensive body of knowledge for emergency professionals, a standard of competence, awareness of current issues and more.
Now that Phillips has earned the recognition, he’ll have to recertify every four years to maintain it. In his 12 years of service, Phillips has worked in a variety of capacities of 9-1-1 service, including call taking, dispatching, management, maintenance, and mapping and addressing.
Barry County E9-1-1 Board Chairman Jon Horner said, “By achieving this certification, Phillips has distinguished himself as a leader within the 9-1-1 field and his commitment to Barry County Emergency Services E9-1-1 and his chosen profession. I am very proud of Mike for achieving this status.”
Phillips said, “I became interested in Public Safety at a young age. My family has always been involved in EMS, fire and law. When I was first hired into this profession, I felt like I was where I needed to be and have enjoyed it ever since. I enjoy helping people, it provides me with a sense of satisfaction when I can assist someone on what could have been the worst day of their life, and to make sure we are providing the best service to them.”
Phillips lives in Eagle Rock with his wife of four years, Brittany. They have two children, Brayden, 5, and Madisyn, 3. He’s lived in Barry County since 2007 when the new E9-1-1 Center was opened.