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Cox Monett Hospital earns 5-star
rating for patient experience

May 13, 2020
PictureProgress continues on the new Cox Monett Hospital, projected to be completed by spring of 2021. Photo by Caden Swearingen.
Cox Monett Hospital has earned the prestigious five-star designation in patient satisfaction by the Centers for Medicare and Medicaid Services (CMS).

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Summary Star Rating (reporting period: third quarter 2018 through second quarter 2019 discharges) combines all information about the specific aspects of patient care experience measured by the HCAHPS Survey.

The five-star rating puts the hospital in the top six percent of the 3,477 hospitals surveyed nationwide.

"Patients often tell us they are treated like family here,” said Darren Bass, president of Cox Monett Hospital.  “The patient experience is at the forefront of everything we do because we know people have a choice when it comes to health care, and we are glad they continue to choose Cox Monett for that personalized service.”

CMS assigns two major star ratings:  the HCAHPS Summary Star Rating, based exclusively on patient survey scores, and the Overall Hospital Quality Star Rating, which incorporates outcomes measures as well as patient experience scores.  The star ratings range from one to five stars, with five stars being the best.  

Cox Monett previously achieved five stars in 2019 based on the reporting period second quarter 2017 through first quarter 2018 discharges.

Cox Barton County Hospital, the second of CoxHealth’s critical-access hospitals, also achieved the five-star rating in patient experience for the latest reporting period. Cox Monett and Cox Barton County are the only two critical access hospitals in the State of Missouri to achieve this high ranking.

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  • Home
  • This Week's Issue
    • New Cox Monett opens Jan. 22
    • Renovations complete at Roaring River Hatchery
    • Highway work planned at Pea Ridge Military Park
    • Flood Insurance for Cassville?
    • County 2021 Budget Hearing Scheduled
    • Graves named to dean's list
    • Cassville 2020 tax revenue up
    • COVID-19 situational update
    • Wheaton Homecoming Candidates Announced
    • Area Boy Scout troops donate popcorn
    • Mr. and Miss Merry Christmas crowned at CHS
    • December "Students of the Month" at Southwest Elementary
    • Purdy Homecoming candidates announced
    • Cassville Wildcats hold off Southwest
  • Classifieds
  • Obituaries
  • Advertising
    • Advertising Rates
    • Place Ad
  • Contact us
  • Archives
  • Subscription